Heath Vase Studio LLC ships orders placed through Heathvasestudio.com.
- Order Processing
Orders are generally processed within 1 business days after successful payment confirmation.
Orders placed on weekends or holidays will generally begin processing on the next business day.
We aim to process orders as promptly as reasonably possible. Processing times may be longer during holidays, promotional periods, or periods of unusually high order volume.
- Shipping Time
After an order has been processed, estimated delivery generally takes 3–7 business days, depending on the destination, shipping method, and carrier.
The total estimated order timeline is generally 4–10 business days, including processing and transit time.
Estimated shipping times and applicable shipping costs are provided during checkout or in the applicable order information.
Delivery times are estimates only and may vary depending on the destination, shipping method, carrier operations, weather, holidays, and other circumstances.
- Shipping Carriers
Orders may be delivered through carriers such as USPS, UPS, FedEx, or other suitable delivery services.
The carrier and shipping method may vary depending on the order and destination.
- Shipping Address
Customers are responsible for providing complete and accurate shipping information.
We are not responsible for delays or additional costs caused by incorrect or incomplete addresses provided by customers.
- Tracking
When tracking information is available, it may be provided by email or through the customer’s order information.
Tracking information may take 24–48 hours to update after the shipment has been handed over to the carrier.
- Delivery Delays
Unexpected delays may occur due to severe weather, carrier disruptions, holidays, natural disasters, transportation issues, or other circumstances outside our reasonable control.
If an order has not arrived within 10 business days after the estimated delivery date, please contact [email protected] so that we can review the shipment status.
- Damaged Packages
If your package arrives damaged, please contact [email protected] within 7 days of delivery.
Please provide your order number and photographs of the package and damaged product so that we can review the issue.
- Contact
For shipping questions, please contact:
Heath Vase Studio LLC
3801 Forest Glen Drive
Homer, AK 99603
United States