We want our customers to have a positive shopping experience. If you are not satisfied with your purchase, you may request a return in accordance with this policy.
- Return Period
Customers may request a return within 30 days of receiving their order.
- Return Requirements
Returned products should generally:
Be unused
Remain in their original condition
Include original packaging when reasonably possible
Include the applicable order information
Products that are used, intentionally damaged, or returned outside the applicable period may not qualify for a refund.
- Return Request
Before returning an item, please contact:
Please provide your order number, product information, and reason for the return.
- Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible and provide photographs of the product and packaging.
After reviewing the issue, we may provide a replacement, refund, or another appropriate solution.
- Refunds
Once an approved return has been received and reviewed, the applicable refund will generally be initiated within 3 business days.
The time required for the refund to appear in your account depends on your bank, card issuer, or payment provider.
- Return Shipping
For returns due to customer preference or reasons unrelated to product defects or fulfillment errors, return shipping costs may be the customer’s responsibility.
If an item arrives damaged, defective, or incorrect, please contact us before returning it.
- Contact
For return or refund questions:
Heath Vase Studio LLC
3801 Forest Glen Drive
Homer, AK 99603
United States